-= Fiction2 =- Chapter 1 - Welcome to the Jungle

Introduction

Welcome to my recollections of a life within a call centre. This is the mostly true account of my personal struggles through a call centre, and survival within. The names are, of course, changed to protect the innocent and the guilty.

A little bit of information. The call centre I work in is an outsourced call centre. This means that we have customers (i.e. the people who we talk to on the phone) and the client (i.e. the people who pay the bills). This is an important bit of information as I'll be referring to The Client throughout this.

Secondly, we do technical support for an I.S.P. This is an Internet Service Provider. So this means that some of the jabs I deliver will be aimed at those that have a little bit of technical knowledge. Additionally, I'll be poking fun occasionally at those who don't understand technology. If this offends you, you may not want to read on.

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Welcome to the jungle

We've got fun 'n' games

We got everything you want

Honey, we know the names

We are the people that can find

Whatever you may need

If you got the money, honey

We got your disease

In the jungle

Welcome to the jungle

Watch it bring you to your

knees, knees

I wanna watch you bleed

[Welcome to the Jungle - Guns 'n' Roses]

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Day 1: The Begining

Looking up at the building that I am starting work at, I am overwhelmed by the tackiness. Whoever designed the building obviously subscribed to the motto that vertical stripes are slimming. When used on a 10 storey building, they are not slimming, they're bloody ugly.