-= thought =- I hate Friday afternoons

My head hurts.

I really, really, really wish that stuff did not go wrong on a Friday afternoon.

For example, an agent who I manage, rather than read the previous call notes, incorrectly logs the call, comes to an incorrect assumption and then advises another area of this assumption. Funnily enough, the other area gets the shits with the assumption (which was that another agent forgot to do something), complains and the complaint egts back to me.

I've now spent an hour trying to sort this out so that everyones knows the real story, and that the original agent wasn't too blame, the customer is an arsehole, and the second agent is an idiot.